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Why does NPS need customer feedback?
-The NPS, or Net Promoter Score, was created in 2003 by a scientific article by Frederick F. Reichheld. It was effectively conceived and put into practice shortly afterwards with the conception of the book “The Ultimate Question”.
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How to grow and innovate client relationships using ESG?
-In recent times, ESG has been shaping the principles of company-customer relations, but what specifically does this acronym stand for and how does it help to innovate in these relationships?
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Disruptive technologies in logistic
-Logistics, an essential part of the functioning of companies and markets, is undergoing a revolution driven by disruptive technologies.
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Burnout in COMEX professionals: Why does this happen so often?
-The WHO (World Health Organization) has included burnout syndrome as an occupational disease since January 2022.
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Check out the worldwide updates, pointed out by our experts
-In view of all these factors, and with input prices still high with the main suppliers in the world, we believe that you should look for closer supplies and a well-planned Logistics Operation…
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What did corporate relations look like post-pandemic?
-The post-pandemic market presents differences both in practice, which involves the execution of corporate activities, and in mentality, including new approaches in business or labor relations.
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The main themes of intermodal 2023
-The fair was marked by the presence of major ports in Brazil and Latin America, each with its stand ready to show the news and improvements to come.
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Maritime Transport and the rise in values in 2023
-Due to the still-existing war between Ukraine and Russia and the challenges faced not only by international organizations…
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End of zero Covid policy and its impacts in China
-The strict lockdowns of the ‘covid zero’ policy have been a severe blow to the Chinese economy and the effects are increasingly evident.
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MAC Trends: Expectations for the First Quarter of 2023
-Although 2023 points to normalization and perhaps even a quieter movement, it is known that there will always be challenges.
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